Thank you for choosing Elegant Beauty & Brows

If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines our refunds, returns, exchanges and cancellations policy. By processing your payment with us, you are accepting the following terms and conditions regarding shipping and returns of your purchase.

Cancellations & Refunds

• The Australian Consumer Law governs the decisions made by Elegant Beauty & Brows in regards to refunding a product and/or service.
• If a product or service is faulty, it may either be replaced or refunded, which will be at our discretion. There will be no refunds for a change of mind. A refund is provided where required in accordance with the Australian Consumer Law.

• Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 30 days of purchase or delivery, except when an item is faulty and covered by a warranty period. Returns must also be approved by our Sales team prior to being sent back to us.
• You will be responsible for paying for shipping costs for returning your item unless deemed faulty. 
• It is the customer’s responsibility to retrieve any items that Elegant Beauty & Brows deem to be in unacceptable condition on return (unless faulty) or outside of the mentioned timeframe. We will not pay to return items in unacceptable condition. Elegant Beauty & Brows takes no responsibility for lost items when sending returns, so we suggest that you send them via registered and tracked post / freight.
• Services and treatments are not transferable to other salons or individuals.
• We require a minimum of 48 hours notice for any appointment cancellation.
• Certain services may require a deposit, at Elegant Beauty & Brows’ discretion. If a deposit is obtained and you cancel more than 48 hours before the appointment,  you will receive a refund of your deposit, however, if you do not cancel before that 48 hour time frame and you do not attend your booked appointment, you will forfeit your deposit and treatment or service.
• Some services or products may not be suitable for you. Elegant Beauty & Brows staff will exercise all care and skill when providing their service, however, you are responsible for determining whether the service or product is right for you.
• Prior to a treatment or service, you are required to disclose, upon request by Elegant Beauty & Brows staff, any personal factors which may affect your treatment or service, by completing a consent form. This will apply to all new clients and existing clients.
• If a physical reaction occurs after a treatment is performed, Elegant Beauty & Brows may provide a refund. This will be judged on a case by case basis and we must be informed of the reaction within 48 hours of the treatment being performed. Where reasonable, Elegant Beauty & Brows reserves the right to request medical certification outlining provided treatment services as the cause of reaction, before processing a refund.

Gift Vouchers

• Bookings are required for any services redeemed that are not part of our walk-in services menu.
• Gift vouchers can not be exchanged for cash back on unredeemed amounts.
• If you wish to regift your voucher to someone who’s name is not listed on the voucher please contact us and let us know so we can attach their details to the voucher in our systems. This is important for protecting lost and stolen vouchers.
• Gift vouchers expire 12 months from the purchase date.

Disclaimer

Your access to and use of this website (www.elegantbeautyandbrows.com.au) referred to as “Site” is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that any other agreements relating to the use of the Site between you and Elegant Beauty & Brows is superseded and of no force or effect.

Terms and Conditions

You may download, display or print information from this Site (the “Information”) solely for non-commercial personal use, however you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any Information you download. You may not, however, distribute, modify, transmit, reuse, repost, or use the content of the Site for public or commercial purposes, including the text, images, graphics, audio, and video without written permission and licence of Elegant Beauty & Brows.

You should assume that everything you see or read on this Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of Elegant Beauty & Brows.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Elegant Beauty & Brows neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Elegant Beauty & Brows.

With the exception of the foregoing limited authorisation, no license to or right in any copyright of Elegant Beauty & Brows or of any other party is granted or conferred to you.

Elegant Beauty & Brows site may contain or reference trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of Elegant Beauty & Brows and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Elegant Beauty & Brows and/or other parties is granted to or conferred upon you.

While Elegant Beauty & Brows uses reasonable efforts to include accurate and up to date information in the Site, Elegant Beauty & Brows makes no warranties or representations with respect to the content of the Site, which is provided “as is”. Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. Elegant Beauty & Brows accepts no responsibility or liability whatsoever arising from or in any way connected with the use of this Site or its content. In particular Elegant Beauty & Brows will not be liable for the accuracy, completeness, adequacy, timeliness, or comprehensiveness of the information contained on the Site. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Elegant Beauty & Brows also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. Elegant Beauty & Brows reserves the right to interrupt or discontinue any or all of the functionality of its Site. Elegant Beauty & Brows who is controlling this Site accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Site, whether the result of actions or omissions of an entity of Elegant Beauty & Brows or a third party.

The Information may contain technical inaccuracies or typographical errors. Elegant Beauty & Brows reserves the right to make changes, corrections and/or improvements to the Information, and to the products and programmes described in such information, at any time without notice.

The Elegant Beauty & Brows site contains information on its products and services, not all of which are available in every location. A reference to an Elegant Beauty & Brows product or service on the Site does not imply that such product or service is or will be available in your location.

Because Elegant Beauty & Brows has no control over and does not endorse any of the sites to which the Site is linked and because Elegant Beauty & Brows has not reviewed any or all of the sites to which the Site is linked, you acknowledge that Elegant Beauty & Brows is not responsible for the content of any off-Site pages or any other sites linked to the Site. Your linking to the Site, off-Site pages or other sites is at your own risk and without the permission of Elegant Beauty & Brows.

Although Elegant Beauty & Brows may from time to time monitor or review postings, transmissions, bulletin boards, and the like on the Site, Elegant Beauty & Brows is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Elegant Beauty & Brows will fully cooperate with any law enforcement authorities or court order requesting or directing Elegant Beauty & Brows to disclose the identity of anyone posting any such information or materials.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of Service attack. Breach of this provision is unlawful. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.

The courts of the country in which the servers hosting our Site are located will have jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the country in which the servers hosting our Site are located.

Elegant Beauty & Brows may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

Privacy Statement

WE DO NOT SELL YOUR PERSONAL INFORMATION OR EMAIL ADDRESS TO ANY THIRD PARTY.

Under no circumstances will Elegant Beauty & Brows provide access to any third party (except any of its Related Body Corporate(s), and in that event the Related Body Corporate(s) shall be bound by this Privacy Statement) the personal information of its members in its database. Elegant Beauty & Brows makes every endeavour to secure the personal information and confidentiality of our members. Personal details and profile data will only be processed and manipulated by Elegant Beauty & Brows administration on behalf of advertisers on an aggregate basis. No affiliate, client, or advertiser of Elegant Beauty & Brows will have access to any member’s personal information. High level security measures are employed in order to protect the misuse, loss, and alteration of the personal information.

Member Contact

We may contact you by email or sms so that you can receive information on Elegant Beauty & Brows, savings or special offers.

Unsubscribe

At any stage you can cancel your membership of Elegant Beauty & Brows Online via the unsubscribe links found in the email. Each email or sms that is sent out has an unsubscribe link embedded into it. Once unsubscribed, you will not receive any further emails from Elegant Beauty & Brows. We may from time to time publish winners on our web site. Only the first name, suburb and state will be published.

Cookies

Our website also uses “cookies” to make your visits more convenient. You are free to browse and use Elegant Beauty & Brows Online with your cookie option turned off however some areas of the website may not function properly if you do so. Elegant Beauty & Brows does not control the activation or deactivation of cookies. If you would like to activate or deactivate the use of cookies please contact your internet browser supplier directly.

Management and Security of Personal Information

Elegant Beauty & Brows has put in place steps to protect the personal information Elegant Beauty & Brows holds from misuse, loss, unauthorised access, modification or disclosure by use of various methods including firewalls, passworded access and encryption software.

Accessing and Correcting Personal Information

If you wish to access or update your personal information held by Elegant Beauty & Brows, or to complain about possible breaches of privacy, enquiries should be directed to:

BY EMAIL: info@elegantbeautyandbrows.com.au

Elegant Beauty & Brows will endeavour to deal with all enquiries or complaints as soon as is reasonably practicable. Please provide as much detail as you can as this will help us to find the information requested. We will generally provide you with access to your personal information that we have about you, but sometimes that will not be possible, in which case we will give you a written notice explaining why.

A complaint regarding a breach or possible breach of privacy must first be submitted in writing to Elegant Beauty & Brows. If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact a regulatory body including the Office of the Australian Information Commissioner.

If you no longer wish to receive news, offers, promotions or other direct marketing communications from Elegant Beauty & Brows, please contact us through one of the methods stated above to advise us of such. Our services and communications with you may also contain specific methods to opt out of direct marketing material sent via the particular service or communication.

Other Websites

Our Site may, from time to time, contain links to and from the websites of our partners networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for liability for these policies.  Please check these policies before you submit any personal data to these websites

Variation of Policy

Elegant Beauty & Brows may vary the terms of this Privacy Statement from time to time. The amended Privacy Statement between will apply between us whether or not we have given you specific notice of any change.